Terms of service
Thank you for choosing our service!
We are committed to providing you with high-quality products and an exceptional customer experience. This policy outlines the services we provide to consumers and ensures that your rights and interests are adequately protected while complying with relevant EU laws and regulations.
1. Scope of Services
Our services include, but are not limited to:
A variety of quality products are available.
Fast processing of orders, payments, and shipping.
Provide after-sales service such as returns, exchanges, and technical support.
2. Customer Support
We offer free customer support to all consumers, and you can contact us at:
Email: [email protected]
We will do our best to ensure that your issue is resolved in a timely manner and that effective support is provided.
3. Refund and Exchange Policy
In accordance with EU consumer protection law, we offer a transparent refund and exchange policy:
Return period: You have 14 days from the date you receive the item to request a return.
Return conditions: Items must be in their original packaging, unused, and undamaged.
Refund method: After confirming that the item is eligible for return, we will refund the original payment method, and the processing time is usually 7-14 business days.
4. Privacy and Data Protection
We are committed to protecting your personal data and strictly complying with the European Union's General Data Protection Regulation (GDPR). Your personal information will only be used for order processing, payment and customer service and will not be disclosed or sold to third parties.
5. Complaints and Dispute Resolution
If you are not satisfied with our services or products, you may:
File a complaint with our customer service team.
lodge a complaint with the relevant supervisory authority in accordance with EU consumer protection law.
6. Contact Information
If you have any questions or suggestions, please feel free to contact us:
Email: [email protected]